When your SQL Server is down, every minute counts. Our senior on-call DBAs respond within 30 minutes to critical outages, database corruption, and crash recovery situations.
SQL Server emergencies don't follow business hours. A production outage at 2am on a Saturday has the same business impact as one at 10am on a Tuesday - sometimes worse, because fewer people are available to respond.
DBA Services provides 24/7 priority emergency response from senior DBAs who've resolved critical incidents for organisations including Dominos, QSuper, Qantas, and dozens of mid-market businesses across Australia. When you call, you get a senior DBA - not a helpdesk, not a ticket queue.
We've seen it all - corrupted databases, failed failovers, ransomware attacks, storage failures, and catastrophic upgrade rollbacks. Our experience means faster diagnosis, fewer missteps, and a clear path to resolution.
P1 critical incidents receive a 30-minute response SLA from our senior on-call DBA, 24 hours a day, 365 days a year.
No tiered support, no helpdesk queue. Your emergency goes directly to a senior DBA with 25+ years of hands-on SQL Server experience.
Our senior DBAs connect remotely to diagnose and resolve critical issues fast. Most emergencies are resolved within hours without needing to wait for someone to arrive on-site.
Production outages, database corruption, security breaches, critical performance degradation causing business impact, failed failovers. Essentially any situation where SQL Server is significantly impacting business operations.
Emergency support is $990 inc GST which includes 2 hours of P1 priority support with an immediate response from our on-call DBA. If additional time is required beyond the initial 2 hours, this is billed at $450 ex-GST per hour in 15-minute increments. We maintain continuous engagement until the issue is fully resolved.
No - emergency support is available to any organisation experiencing a critical SQL Server issue. However, our Managed SQL Support clients benefit from priority response times guaranteed under their SLA, and receive preferential rates for P1 incident support as part of their agreement. If you find yourself needing emergency support regularly, our managed services provide a significantly more cost-effective approach with proactive monitoring that helps prevent emergencies in the first place.
Every incident is different, however we typically establish the root cause within the first hour. Time to resolution from there depends on the nature of the issue and what's involved to remediate it - a misconfigured failover may be resolved in minutes, while large-scale database corruption or ransomware recovery will naturally take longer. Regardless of complexity, we maintain continuous engagement until the issue is fully resolved.
Yes. We have extensive experience recovering corrupt SQL Server databases, including suspect databases, torn pages, and recovery-pending states. We use a combination of DBCC CHECKDB, page-level restores, and backup recovery strategies.
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